How I Halved Support Costs Using the Best AI Customer Service Software
Quick Summary: The best AI customer service software, as of 2024, is generally considered to be Zendesk Answer Bot paired with its AI‑powered chat, followed closely by Freshdesk’s Freddy and Intercom’s Custom Bots. Based on the 2024 Gartner Peer Insights Customer Choice Awards, Zendesk captured about 31% of the enterprise AI support market, the highest share…